Archisketch Forums

Trouble Logging into App

I have created a Login via the website yet that same username/password combination doesnt seem to work via the app.


When you try to login via app, do you get an error message? And if yes, what does it say?

Also can you provide us with the e-mail you used to sign up, and then we can check what is wrong.

“ID or password is incorrect”


There was a server down yesterday, which meant that the login failed. It is up and running again. Can you confirm that it is working?

I am still unable to login via the App

Okay. We will have a look at it. Are you using an iOS or Android device?

I think, it is because you are using the app 1.0.1 version. Check it out on the main menu at the bottom. The latest version is 1.2.0 for android.

You are correct - however I am not given the opportunity to update my app.

I am using a Pixel if that helps.

You have delete the current app 1.0.X and download the new version directly from the Play-Store with the same name. I don’t know why they did another app publication but just download the new version it will solve it. Let me know if you have solved it!

I’m getting error code 404 now.

error code 404 , need help

Hi ITA and TCX

The login error should be fixed now. Can you check if it works for you?

its work, thank you:grinning:

Works for me too thanks.