Hello & thank you.
Per your request (bottom of string) I have redirected our concerns to this forum.
We unpacked 1 of our units. It powered on without issue last Friday BUT will not power on today (?)
It is fully charged but when the USB cable is plugged in the indicator does not light.
We have reset the unit.
Please HELP us identify the problem. Thank you!
Thank you for the prompt REPLY to my previous post!
*** Should we WAIT to hear your Development Team’s solution and advice BEFORE WE OPEN and try to use/test another one of our ArchiSketch devices?
Hi, Mark. We are afraid that we aren’t able to deal with some issue at once.
It is absolutely true that you can test our device with a proper method. However, there is some possibility that you may get trouble in using it. Our development team tries to solve those problems as soon as possible.
Please contact us via https://developer.archisketch.com/
We keep up with our backers concerning the mechanical problems and all inconveniences via this channel. Thank you for your understanding.